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info@smart-is.com 1302 S Main ST , Oshkosh , WI 54902-6518

Smart IS | Managed Services for Blue Yonder WMS

Managed Services for
Blue Yonder WMS

Stable Operations. Lower Risk. Continuous Optimization.

Enterprise warehouse operations don't fail because of the platform—they fail because of instability, reactive support, and fragmented ownership. Smart IS delivers enterprise-grade Managed Services for Blue Yonder WMS designed to keep your operations stable, integrations reliable, and supply chain continuously improving.

Talk to our Managed Services Experts

Eliminate Downtime.
Gain Operational Control.

Your warehouse operations depend on uptime, system performance, and integration reliability. Our managed services ensure:

✔ Reduced operational disruptions across multi-site environments

✔ Faster incident resolution through SLA-driven governance

✔ Stable integrations across ERP, TMS, automation & robotics

✔ Continuous performance optimization of Blue Yonder WMS

✔ Elimination of recurring issues via structured RCA & trend

✔ Predictable, measurable WMS operations at scale

90%+

client retention rate

30+

years of WMS ecosystem expertise

40%

productivity improvement via accelerators

Business Outcomes

Measurable enterprise impact delivered through our proactive, SLA-driven managed services model

Throughput & Stability

+35%

Improved warehouse throughput with reduced operational disruptions across peaks and multi-site environments.

Operational Excellence

Faster Resolution

-55% MTTR

Dramatically lower Mean Time To Repair through SLA-driven incident management and automated alerting.

Incident Response

Reduced Technical Debt

-40%

Lower system customization and technical debt through BY best practices and accelerator-led delivery.

Customization Reduction

Accelerated Cycles

2x Faster

Testing, deployment, and stabilization cycles accelerated with predictable release management.

Release Velocity

Predictability

99.9%

Higher operational predictability with reduced firefighting and proactive issue prevention.

SLA Compliance

Enterprise Resilience

24/7

End-to-end accountability across supply chain systems with global support and RCA-led improvements.

Risk Mitigation

Proven Blue Yonder Expertise & Delivery Scale

30+ years across RedPrairie → JDA → Blue Yonder ecosystems
Strong track record in WMS implementations, upgrades, and managed services
Expertise across Robotics, Parcel systems, MHE & ASRS automation
Up to 40% productivity improvement through accelerator-driven models
Reduced customization footprint aligned with BY best practices

18+

certified Blue Yonder solution architects (US+offshore)

techno-functional experts & 30+ delivery specialists

250+

enterprise clients globally

What We Manage for You

Complete lifecycle management of your Blue Yonder WMS ecosystem — from daily operations to strategic evolution

24/7 WMS Operations

Round-the-clock monitoring, incident response, and resolution management ensuring uninterrupted warehouse execution.

Follow-the-sun global coverage
Critical incident bridges with tiered SLA
Real-time alerting & escalation

Application Maintenance

Ongoing fixes, configuration updates, and functional enhancements aligned with evolving business requirements.

Patch management & version control
Regression testing & quality assurance
Minimal business disruption delivery

Integration Stability

End-to-end governance of WMS integrations including ERP, TMS, automation systems, MHE, and APIs.

Real-time message queue monitoring
Proactive error handling & tuning
Interface SLA management

Performance Optimization

Continuous tuning of workflows, batch processing, and system performance to maximize throughput.

Database indexing & query optimization
Wave planning & labor calibration
Benchmark reporting & capacity planning

Proactive Issue Prevention

RCA-driven model that eliminates recurring incidents through structured analysis and preventive action.

Monthly RCA reports & trend dashboards
Permanent corrective actions
Continuous improvement integration

Governance & Control

KPI-driven service management with real-time reporting, structured release, and change governance.

Executive review cadence
Change Advisory Board (CAB) processes
SLA compliance dashboards & rollback

Enterprise-Grade Global Support Model

24x7 / 5x24 WMS support coverage across global time zones
Dedicated Service Delivery Lead + Customer Success Manager
Full Blue Yonder escalation ownership with defined SLA tiers
Proactive monitoring & incident prevention framework

Owner’s Engineer Approach

Smart IS acts as independent service owner across your WMS ecosystem, ensuring accountability across vendors, stakeholders, ERP, TMS, automation layers, retaining warehouse-specific operational knowledge and reducing dependency fragmentation.

Governance & Control Framework

KPI-driven service management with real-time reporting
Structured release, change & rollback governance
Regular operational & executive review cadence
SLA compliance tracking with transparent metrics

Engagement Models

Flexible engagement frameworks tailored to your WMS maturity and business goals.

Run

Operate & Stabilize — focused on operational stability, incident management, monitoring, and SLA governance.

Operate & Stabilize

24/7 monitoring + SLA guarantees

Enhance

Improve & Optimize — continuous improvements, performance tuning, and functional enhancements.

Improve & Optimize

Performance + feature upgrades

Transform

Modernize & Evolve — WMS upgrades, automation integration, modernization programs.

Modernize & Evolve

Automation + platform upgrades

Staff Augmentation

Scale on demand — certified Blue Yonder experts to extend internal teams.

On-Demand Expertise

18+ certified architects

Mix & match models based on your transformation roadmap

Why Smart IS

Deep Blue Yonder WMS expertise across versions & industries
Proven success in complex multi-site supply chain environments
Up to 40% productivity improvement through accelerator-led models
Strong SLA governance with structured escalation frameworks
Automation-first delivery model reducing operational friction
Scalable global delivery with 24/7 coverage & continuous improvement

Built for Complex Supply Chain Environments

Our Managed Services are engineered for enterprises operating:

Multi-site warehouse & distribution networks
High-volume fulfillment & logistics operations
Hybrid legacy + modern WMS landscapes
Active upgrade and modernization programs
Complex integration ecosystems across enterprise systems

250+
global enterprise clients

30+
years WMS heritage

90%+
client retention

24/7
global support coverage

Let’s Stabilize and Optimize Your Blue Yonder WMS

Move from firefighting to a controlled, predictable, and continuously improving WMS operating model.