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+1 920 303 0470

1302 S Main ST Oshkosh , WI 54902-6518

Managed Services - Smart IS

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    +1 920 303 0470
    info@smart-is.com 1302 S Main ST , Oshkosh , WI 54902-6518
    Smart IS | Managed Services for Blue Yonder WMS

    Managed Services for
    Blue Yonder WMS

    Stable Operations. Lower Risk. Continuous Optimization.

    Enterprise warehouse operations don't fail because of the platform—they fail because of instability, reactive support, and fragmented ownership. Smart IS delivers enterprise-grade Managed Services for Blue Yonder WMS designed to keep your operations stable, integrations reliable, and supply chain continuously improving.

    Talk to our Managed Services Experts Define your WMS roadmap →

    Eliminate Downtime.
    Gain Operational Control.

    Your warehouse operations depend on uptime, system performance, and integration reliability. Our managed services ensure:

    ✔ Reduced operational disruptions across multi-site environments
    ✔ Faster incident resolution through SLA-driven governance
    ✔ Stable integrations across ERP, TMS, automation & robotics
    ✔ Continuous performance optimization of Blue Yonder WMS
    ✔ Elimination of recurring issues via structured RCA & trend
    ✔ Predictable, measurable WMS operations at scale
    90%+
    client retention rate
    30+
    years of WMS ecosystem expertise
    40%
    productivity improvement via accelerators

    Business Outcomes

    Measurable enterprise impact delivered through our proactive, SLA-driven managed services model

    Throughput & Stability

    +35%
    Improved warehouse throughput with reduced operational disruptions across peaks and multi-site environments.
    Operational Excellence

    Faster Resolution

    -55% MTTR
    Dramatically lower Mean Time To Repair through SLA-driven incident management and automated alerting.
    Incident Response

    Reduced Technical Debt

    -40%
    Lower system customization and technical debt through BY best practices and accelerator-led delivery.
    Customization Reduction

    Accelerated Cycles

    2x Faster
    Testing, deployment, and stabilization cycles accelerated with predictable release management.
    Release Velocity

    Predictability

    99.9%
    Higher operational predictability with reduced firefighting and proactive issue prevention.
    SLA Compliance

    Enterprise Resilience

    24/7
    End-to-end accountability across supply chain systems with global support and RCA-led improvements.
    Risk Mitigation

    Proven Blue Yonder Expertise & Delivery Scale

    • 30+ years across RedPrairie → JDA → Blue Yonder ecosystems
    • Strong track record in WMS implementations, upgrades, and managed services
    • Expertise across Robotics, Parcel systems, MHE & ASRS automation
    • Up to 40% productivity improvement through accelerator-driven models
    • Reduced customization footprint aligned with BY best practices
    18+
    certified Blue Yonder solution architects (US+offshore)
    7+
    techno-functional experts & 30+ delivery specialists
    250+
    enterprise clients globally

    What We Manage for You

    Complete lifecycle management of your Blue Yonder WMS ecosystem — from daily operations to strategic evolution

    24/7 WMS Operations

    Round-the-clock monitoring, incident response, and resolution management ensuring uninterrupted warehouse execution.
    • Follow-the-sun global coverage
    • Critical incident bridges with tiered SLA
    • Real-time alerting & escalation

    Application Maintenance

    Ongoing fixes, configuration updates, and functional enhancements aligned with evolving business requirements.
    • Patch management & version control
    • Regression testing & quality assurance
    • Minimal business disruption delivery

    Integration Stability

    End-to-end governance of WMS integrations including ERP, TMS, automation systems, MHE, and APIs.
    • Real-time message queue monitoring
    • Proactive error handling & tuning
    • Interface SLA management

    Performance Optimization

    Continuous tuning of workflows, batch processing, and system performance to maximize throughput.
    • Database indexing & query optimization
    • Wave planning & labor calibration
    • Benchmark reporting & capacity planning

    Proactive Issue Prevention

    RCA-driven model that eliminates recurring incidents through structured analysis and preventive action.
    • Monthly RCA reports & trend dashboards
    • Permanent corrective actions
    • Continuous improvement integration

    Governance & Control

    KPI-driven service management with real-time reporting, structured release, and change governance.
    • Executive review cadence
    • Change Advisory Board (CAB) processes
    • SLA compliance dashboards & rollback

    Enterprise-Grade Global Support Model

    • 24x7 / 5x24 WMS support coverage across global time zones
    • Dedicated Service Delivery Lead + Customer Success Manager
    • Full Blue Yonder escalation ownership with defined SLA tiers
    • Proactive monitoring & incident prevention framework

    Owner’s Engineer Approach

    Smart IS acts as independent service owner across your WMS ecosystem, ensuring accountability across vendors, stakeholders, ERP, TMS, automation layers, retaining warehouse-specific operational knowledge and reducing dependency fragmentation.

    Governance & Control Framework

    • KPI-driven service management with real-time reporting
    • Structured release, change & rollback governance
    • Regular operational & executive review cadence
    • SLA compliance tracking with transparent metrics

    Why Smart IS

    • Deep Blue Yonder WMS expertise across versions & industries
    • Proven success in complex multi-site supply chain environments
    • Up to 40% productivity improvement through accelerator-led models
    • Strong SLA governance with structured escalation frameworks
    • Automation-first delivery model reducing operational friction
    • Scalable global delivery with 24/7 coverage & continuous improvement

    Built for Complex Supply Chain Environments

    Our Managed Services are engineered for enterprises operating:

    • Multi-site warehouse & distribution networks
    • High-volume fulfillment & logistics operations
    • Hybrid legacy + modern WMS landscapes
    • Active upgrade and modernization programs
    • Complex integration ecosystems across enterprise systems
    250+
    global enterprise clients
    30+
    years WMS heritage
    90%+
    client retention
    24/7
    global support coverage

    Let’s Stabilize and Optimize Your Blue Yonder WMS

    Move from firefighting to a controlled, predictable, and continuously improving WMS operating model.

    Talk to our Managed Services Experts Define your WMS support & transformation roadmap

    ✔ SLA governance ✔ RCA-led continuous improvement ✔ Owner’s engineer accountability

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