Smart IS offers a value driven alternative for transferring day-to-day administration and management responsibilities as a strategic method for improved, effective and efficient operations at reasonable costs. Additional benefits include improved communication, shorter overall project lifecycles and lower cost of ownership.

Our managed service solutions are geared towards providing an SLA driven centralized IT setup. This setup is proactively aimed at reducing cost of operations by optimizing the critical IT applications and infrastructure required for running key business processes. 

By performing the routine day to day data center tasks for you, Smart IS frees your IT staff to focus on core business areas of your organization. 

Our Support and Managed Services Include:

• Application Lifecycle Management and Support
• Production Support
• Help Desk Support
• Azure/AWS Hosting Support

Smart-IS provides a value-driven managed services model built around Blue Yonder operations. With over a decade of experience implementing and supporting BY solutions, our experts help organizations stabilize, optimize, and evolve their operational platforms.

We help clients achieve:

• 99.9%+ uptime for mission-critical operational systems
• Reduced downtime through proactive monitoring and preventive maintenance
• Improved warehouse productivity by fine-tuning BY WMS and LMS modules
• Lower cost of ownership (TCO) through automation and SLA-based delivery
• Faster response times for incidents and change requests

Our Core Managed Services

Blue Yonder Application Lifecycle Management

Our team manages the complete lifecycle of your Blue Yonder environments—from deployment and patching to continuous performance optimization.

We handle:

• Environment setup and release coordination
• Version upgrades and migration planning
• Configuration and workflow optimization
• Patch management and custom enhancement governance
• Application monitoring and reporting

With a focus on stability and performance, we ensure your WMS and LMS platforms always align with evolving business needs.

Production & Operational Support

Ensure uninterrupted operations across your Blue Yonder landscape. Our 24×7 monitoring and incident-management framework keeps your systems running smoothly.

Our support includes:

• Proactive health checks and alerts
• Root-cause analysis and resolution tracking
• Incident management and SLA-driven escalation
• Performance tuning and data accuracy checks
• Continuous feedback loop for process improvement

Our goal: Zero unplanned downtime, faster ticket resolution, and optimized system throughput.

Help Desk & Functional Support

We provide functional and technical support for your day-to-day Blue Yonder operations.

Our help desk covers:

• User access management and configuration
• Functional guidance for warehouse operations and labor tracking
• Ticket triage, documentation, and reporting
• Training and knowledge transfer for in-house teams

Our experts act as an extension of your internal team, ensuring quick resolution and knowledge continuity.

Cloud Hosting & Infrastructure Support (Azure / AWS)

We manage and maintain your Blue Yonder infrastructure on Azure or AWS, ensuring secure, scalable, and high-performing environments.

Our services include:

• Cloud hosting and performance monitoring
• Data backup, recovery, and business-continuity management
• Resource optimization and cost control
• Security, patching, and compliance oversight
• Whether on-prem or cloud-based, we keep your BY systems reliable, fast, and secure.

Our Approach

• Our managed services framework is built around flexibility, transparency, and measurable results.
• Assessment & Planning – Evaluate your current BY setup, define SLAs, and identify improvement areas.
• Transition & Onboarding – Smooth handover of responsibilities with detailed documentation and knowledge sharing.
• Continuous Service Delivery – 24×7 monitoring, incident management, and performance optimization.
• Improvement & Automation – Monthly reviews, automation initiatives, and operational analytics for continuous enhancement.

Industries We Serve

• Smart-IS brings deep operational expertise to diverse industries that depend on Blue Yonder WMS and LMS for efficiency and scalability.
• Manufacturing: Optimize warehouse throughput and labor productivity across production lines.
• Distribution & 3PL: Maintain smooth operations, inventory visibility, and SLA compliance.
• Retail & Consumer Goods: Enable efficient fulfillment, reduce picking errors, and improve workforce utilization.
• Chemicals & Construction: Stabilize complex supply-chain operations and manage compliance with precision.
• We understand operational challenges across these industries—and tailor our services to fit each client’s environment.

Why Smart-IS

• Certified Blue Yonder experts with 15+ years of combined implementation and support experience
• Global delivery model with round-the-clock coverage and dedicated support teams
• SLA-based engagement ensuring accountability, transparency, and measurable results
• Proven frameworks for monitoring, automation, and performance improvement
• Integration expertise across Azure, AWS, and enterprise applications
• Smart-IS isn’t just your support partner—we’re your strategic ally for sustained operational excellence.

Ready to Elevate Your Operations?

Let Smart-IS take the complexity out of managing your Blue Yonder systems.
Our managed services team ensures your WMS and LMS environments stay reliable, optimized, and ready for growth.

Talk to our Blue Yonder experts today or request a free managed services consultation to see how Smart-IS can help you achieve operational excellence.