We would first undergo an onboarding procedure to tailor the managed service solution to your needs. The onboarding service includes tasks and activities geared towards understanding your current state and working with you in planning and formulating the managed service solution. Once you agree with the solution, we will develop a transition plan that includes details for documenting existing processes, transferring knowledge, and transitioning support to Smart IS.
After executing the transition plan, we have a defined stabilization period to ensure everything runs smoothly. Once stable, we focus on completing agreed-upon tasks to support the continuous optimization of your IT environment, while keeping you informed with regular reports and meetings.