Smart IS will assign a point of contact that will focus on building rapport with your organization and on maintaining a continuously evolving knowledge base of your organization. In addition to this, you will have access to Smart IS’s full competency center; have the ability to use fractional resources, and have the option to take advantage of additional discounts on any new projects.
Smart IS data center has around the clock monitoring and situational response. Additionally, all Data Center team members receive mobile alerts which are immediately acknowledged. Smart IS will set a response protocol for acknowledgment, assignment and reviewing with the case owner. The protocol will depend on the priority of the case and will then be dealt with according to its critical nature.